GlobalCapture is distributed through download links. These links can be obtained from the Square 9 Softworks Fulfillment department by contacting them at:

Phone – 203.789.0889 Option 1

Email – fulfillment@square-9.com

Once the link is sent, it is valid for 14 days. Download the self-extracting upgrade media to a folder of your choice.

GlobalCapture Media Extraction

  1. Once the installation media has been downloaded, double-click on it to run the self-extractor.

  2. In the GlobalSearch Self-Extractor window, select the location you want the files to go in Select extraction path.
    The default location is C:\SSMedia\version. While not necessary, it is a good idea to put the ssfeatures.lic file into the SSMedia folder, so that it is easy to find in the future.

  3. Click OK to proceed with the extraction.
    This may take some time. If the extraction errors out, it is possible that the download has been corrupted. If so, it will need to be downloaded again. Once it has been extracted, proceed to the upgrade.

GlobalCapture Server Upgrade

  1. From your installation media, navigate to the GCW directory, expand this directory, right-click on setup.exe and select Run as Administrator.

  2. At the prompt to perform an upgrade, click Yes.

    Shows the Do You Want to Upgrade GlobalCapture Server dialog box.

  3. Click Next to start the GlobalCapture upgrade process using the Installation Wizard. There will be a pause while the installation is processing.

    Shows the GlobalCapture Server Installation Wizard dialog box.

GlobalCapture Engine Upgrade

With GlobalCapture Server upgrading, the GlobalCapture Engine upgrade begins. If the GlobalCapture Engine InstallShield Wizard appears behind the GlobalCapture Server installer, drag it into view. (By default, this is the GCEngine_1 to be installed on the same machine as GlobalCapture Server.)


  1. In Resuming the InstallShield Wizard..., click Next. There will be a pause while the upgrade is processing.

    Shows the Resuming the InstallShield Wizard for GlobalCapture Engine dialog box.

  2. GlobalCapture v2.1 requires MongoDB v3.2.6 or higher. One of two dialogs may appear:

    1. MongoDB v3.2.6 or higher instance is already installed; at the prompt, click OK.

      The Instance of MongoDB is Already Installed on the Machine dialog box.

    2. An upgrade is required; at the prompt, click Yes.


  3. To view and save a log of actions and times related to the installation for future reference:

    1. In InstallShield Wizard Completed, enable Show the Windows Installer log.

    2. In Notepad, do a Save As to save your log and then close Notepad. Saving a log is recommended. When you are done, you will be returned to the installer.


  4. Click Finish to complete the GlobalCapture Engine installation.

    Shows the Installation Wizard Completed dialog box for the GlobalCapture Engine upgrade.

Complete GlobalCapture Upgrade

Once the GlobalCapture Engine upgrade is finished, the GlobalCapture Server upgrade will finish. Again, it is recommended that you first enable save a log file using Notepad for future reference.

  1. To view and save a log of actions and times related to the installation for future reference:

    1. In InstallShield Wizard Completed, enable the Show the Windows Installer log.

    2. In Notepad, do a Save As to save your log and then close Notepad. When you are done, you will be returned to the installer.


  2. Click Finish to complete the GlobalCapture installation.

    Shows the Installation Wizard Completed dialog box for GlobalCapture Server upgrades.

  3. In GlobalCapture Installer Information, at the prompt, click Yes to reboot the server, so that GlobalCapture is operational. Or, click No if you will manually reboot later. There will be a pause while the installation is processing.

You can also upgrade any additional GlobalCapture Engine instances you have installed.