GlobalForms Cloud: 503 Service Unavailable in only Firefox Web Browser

A recent update to the Firefox Web Browser, first identified in v155.0.1, has caused issues for some customers when accessing GlobalForms Cloud, there is a setting you can disable that will resolve the access issue.

1. In your Firefox Web Browser access the internal settings page about:config

2. Click the “Accept the Risk and Continue” button

3. Search for the setting named network.dns.use_https_rr_as_altsvc

4. Toggle the setting so that it is false like in the screenshot below

5. Reload GlobalForms Cloud and you should be able to access as expected