Cloud Admin Password Resets
Resetting the TenantAdmin password for a Square9 cloud hosted environment can be done via the User Management panel. If done in this manner, there are some additional consideration that should be made to ensure uninterrupted functionality of the application.
Changing the TenantAdmin Password in Square 9 Cloud Environments
The TenantAdmin password can be changed by a Square9 user with the appropriate permissions to access User Management, or by using the existing TenantAdmin account.
If the password for the TenantAdmin account is unknown, please request a TenantAdmin password reset via the form linked here. Please note this form will only be approved when submitted by a C2Administrator for the appropriate instance. If unsure whom the C2Administrator for the environment may be, please contact support.
If the TenantAdmin password is reset via the form linked above, our cloud team will ensure the password is updated in the correct locations in the cloud environment.
That being said, if your cloud environment does leverage the use of CTS DirectConnect, there is a possibility that resetting the TenantAdmin password will interrupt functionality of CTS DirectConnect if TenantAdmin is the user who is being passed to authenticate that connection. If the TenantAdmin is being utilized for use with CTS DirectConnect, please update the password accordingly. Relevant documentation for CTS DirectConnect is available at this link.
Additionally it should be noted that if your environment does leverage the pdfSnapshot functionality within GlobalForms, it is possible that the TenantAdmin is being utilized for pdfSnapshot generation and this functionality can be interrupted as well if the password is not properly updated on the pdfSnapshot action(s). Relevant documentation for pdfSnapshot actions is available at this link.
The steps provided below will review alterations required if the TenantAdmin password is altered via User Management through either the TenantAdmin account or an alternate account with the appropriate permissions to do so.
1.) Update the Square9API portal within GlobalCapture for the updated password.
2.) Update the GlobalForms TenantAdmin user:
Log in to GlobalForms using an administrative user.
In the "Resource" panel, change the dropdown to "Tags" and search for "hidden".
Edit the "Admin" resource.
Select "View Data" and click the arrow next to TenantAdmin.
Select "Edit Submission," enter the updated password, and click "Submit."
3.) If TenantAdmin is utilized for pdfSnapShot functionality, update the password on the Actions associated with relevant GlobalForms. Relevant documentation for pdfSnapshot actions is available at this link.
4.) If the TenantAdmin is utilized within CTS DirectConnect to authenticate with the instance, please be sure to update accordingly on the machine(s) running CTS DirectConnect. Relevant documentation for CTS DirectConnect is available at this link.