This article will show you how to determine your software version.  This information is useful when troubleshooting issues.

GlobalSearch

Method 1

If you have access to get into the software, the software version can be determined by clicking on the GlobalSearch logo in the top left.  The software version will be displayed in the menu that opens.

Method 2

If you are unable to open the software, the software version can be determined by looking at the SSInterface.exe file.

If you have access to the GlobalSearch server navigate to the directory where the application is installed (default C:\GetSmart)

If you do not have access to the server you can check the same file located on a client machine. 

For versions 4.5.2 and higher:

C:\Program Files\Common Files\Square9\GetSmart\SSInterface.exe

For versions 4.5.0 and lower:

C:\Program Files (x86)\Common Files\Square9\GetSmart\SSInterface.exe


Right click on SSinterface.exe and select Properties


In the window that opens click on the Details menu item and note the File Version

GlobalCapture

Method 1

If you are able to log into your GlobalCapture Web Interface you can determine the version from the Settings dialog.

Method 2

If you are not able to access the GlobalCapture Web Interface you can determine the product version by navigating to the installation directory of one of the engines on the GlobalCapture Server.

In the window that opens click on the Details menu item and note the File Version