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  1. Locate the file "IPSettings.xml" in your server Getsmart directory
  2. Copy and paste the file from Getsmart into Getsmart\CaptureServices\GlobalCapture_[YOUR ENGINE NUMBER]
  3. Open the file in the GlobalCapture folder with Notepad or Notepad++ and adjust the <Scale> attribute. The default is 75. By decreasing this number you can decrease the scale of the document, lowering the file size of the attachment.
  4. You can also adjust the <MaxSize> parameter to stipulate the largest size an attachment can be scaled to, measured in KB. The default is 1000. Further tweaking this can compress your file attachment to make it smaller
  5. Save your IPSettings.xml file and restart your GlobalCapture service.
  6. Try resubmitting a form with a large image attachment to see if the imported file now has the visible thumbnail and page in the viewer.


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