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When users attempt to move a document to a different archive or to an inbox, they get the message “Documents pending PDF conversion or workflow action are not available for this operation”:

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This can happen when the Content Search service is not running as the Application Pool user. You should always be running Content Search as your App Pool user to prevent this from happening. However, even after switching to the App Pool user, stuck documents will remain stuck in PDF Pending until manually removed. Follow the directions below to remedy this.

titlePlease Be Advised

Service Console sometimes fails to properly set Content Search as the app pool user. You may have to manually set this user via services.msc


In SQL, there will be a large number of records in the PdfPending table under the customer’s GlobalSearch database: