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  1. Navigate to your GlobalCapture Engine directory, by default this is C:\GetSmart\CaptureServices\GlobalCapture_1 
  2. Open GlobalCapture.exe.config in a text editor of your choice
  3. In the <appSettings> section add the following value: <add key="FieldTimeout" value="720"/>
  4. Restart the GlobalCapture_1 service


Info

The field timeout value is in minutes, so 720 minutes = 12 hours


Info

If you have multiple Capture Engines this will need to be performed on each one

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