It is recommended that the existing installation is backed up prior to taking these steps , if you wish to retain the SQL data, image files, workflows, etc.
- Uninstall GlobalSearch, GlobalCapture, and any release updates via "Add or Remove Programs". Be sure to remove them in the order below.
- Uninstall any GlobalSearch and GlobalCapture release updates (hotfixes).
- Uninstall the GlobalCapture Engine.
- Uninstall the GlobalCapture Server.
- Uninstall the GlobalSearch Server.
- Uninstall Microsoft SQL Server via "Add or Remove Programs".
- If the SQL Server instance is used for other applications, an uninstall may cause irreversible loss of data. If this is the case, please consult your database administrator and/or IT before uninstalling SQL Server.
- Delete the SQL data files from the SQL server install directory for all GlobalSearch and GlobalCapture databases.
- These are located in "C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.GETSMART\MSSQL\DATA" by default.
- By default, the only databases in the SQL instance will be SSMaster, SSProcessing, SSCapture, Square9Users, and SmartSearch
- Each database will have a .MDF file and a .LDF file.
Uninstall MongoDB by running the following command via an administrative command prompt:
sc delete MongoDB
Uninstall IIS using Server Manager's "Remove Roles and Features" (for Windows server) or "Add/Remove Windows Features" (for non-server Windows).
- This is where you would go to install IIS. It is uninstalled from the same place.
- Remove the SSAdministrator user and SSAdmin group from the Active Directory (if GlobalSearch was installed with domain authentication) or from the local users and group (is if using local authentication).
- Delete any other directories created by GlobalSearch
- These include "GlobalSearch", "GlobalSearch Client Installation", and "GlobalCaptureEngineStandaloneInstaller" to name a few.
- The specific location of these directories will vary from system-to-system, but are located on the root of the C: drive by default.
- Remove any Square 9-related registry keys that may have not have been removed by the installer.
- Editing the Windows registry can cause severe and often irreversible damage to the Windows OS, if performed improperly. It is strongly recommended that a registry backup is taken first.
- This should be performed by an IT professional or technical user who is intimately familiar with the server.
- The installer's main registry key is "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Square9". The "Square9" key and its subkeys would need to be removed for this uninstall.
This will remove all GlobalSearch and GlobalCapture archives, workflows, and image files. It is recommended that a backup is taken prior to performing these steps on a production environment.
The This uninstallation process procedure will remove IIS and all associated features. If these steps are being performed as part of a reinstallation, make sure you follow the installation guide for your version of GlobalSearch to ensure that the server has all prerequisites installed.