When GlobalCapture needs to get information about a field during processing, it has to reach out to the Square9API to get the catalog information. There is a way to enable "Field Caching" which will save a copy of the field catalog in memory for a specified amount of time. If the Engine encounters a scenario where it is interacting with a field it does not have stored in memory it will reach out to the API to get the field information and then cache it. Doing this can increase performance and eliminate the back and forth from the Capture Engine to the API.
- Navigate to your GlobalCapture Engine directory, by default this is C:\GetSmart\CaptureServices\GlobalCapture_1
- Open GlobalCapture.exe.config in a text editor of your choice
- In the <appSettings> section add the following value: <add key="FieldTimeout" value="720"/>
- Restart the GlobalCapture_1 service
The field timeout value is in minutes, so 720 minutes = 12 hours
If you have multiple Capture Engines this will need to be performed on each one